Lumion Support Center
Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Member60353 on July 05, 2012, 06:06:45 pm
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http://www.flickr.com/photos/71105913@N03/7508604566/# (http://www.flickr.com/photos/71105913@N03/7508604566/#)
I have this problem with the screen. I hope you guys could help me correct it. (see the right side--it's not full and tend to misplace the buttons instead.)
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Whats the graphics card?
Are the drivers up to date?
Are you using dual screen?
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Hi [email protected],
1) Please upgrade to Lumion 2.5.
2) Please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card, Windows version and hardware you are using. Based on the simple scene, your low resolution and the low framerate it looks like your graphics card isn't quite powerful enough to run Lumion properly.
(http://lumion3d.com/forum/index.php?action=dlattach;topic=1887.0;attach=3545;image)
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System Information
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Time of this report: 2/10/2013, 03:02:14
Machine name: MARK-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
BIOS: InsydeH2O Version 03.60.48F.17
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 6092MB RAM
Page File: 2994MB used, 9186MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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Display Devices
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Card name: Mobile Intel(R) HD Graphics
Manufacturer: ATI Technologies Inc.
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_1656103C&REV_09
Display Memory: 3860 MB
Dedicated Memory: 1070 MB
Shared Memory: 2789 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC4251
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2291 (English)
Driver Version: 8.830.6.1000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/28/2011 00:57:14, 7470080 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-A277-5C36B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x1656103C
Revision ID: 0x0009
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Hehe better late than never, Mark :)
Did you already check if the AMD Switchable Graphics is using your AMD card instead of the Intel HD card in your HP DV6 laptop PC?
If not, here are the instructions:
http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/ (http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/)