How do you get technical support?

Article Details



Poster: Morten
Article ID: 561
Posted: Sat 30 Jan 2016
Approved: Yes

QUESTION
How do you get technical support?

ANSWER
  • Lumion support is exclusively provided via the Lumion Support Center.
  • Lumion support is not provided via email, phone or private forum messages.
  • Lumion support is available from Monday to Friday.

1) CREATE A NEW FORUM USER ACCOUNT
Click here to see how to create a new forum account.


2) REGISTER YOUR LICENSE KEY
License Keys for Lumion Demo can not be registered, so if you are using that version, you can skip License Key registration.

A) Please copy your Lumion License Key from the email that was sent to you after you purchased Lumion.



B) Click here to go to your forum profile page and paste your Lumion License Key into the text field where it says "Register your license". Then click on the "Register" button. If you are working for a company, you can use 1 License Key for all of your staff members.



C) Your Lumion License Key should now appear on the "Registered licenses" list.
Your forum account and profile page will show your status as a "Licensed User".




3) SEARCH FOR A POSSIBLE ANSWER TO YOUR QUESTION
   A) Use the Forum Search function to find an answer.
   B) Read the Quickstart Guide.
   C) Look at the Keyboard shortcuts.
   D) Look in the Knowledge Base.


4) POST YOUR QUESTION
Click here to see how to post a topic.



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