Why is the Download Manager not working?

Article Details



Poster: Morten
Article ID: 151
Posted: Thu 28 Jan 2016
Approved: Yes

QUESTION
Why is the Download Manager not working?

ANSWER
If the Download Manager gets stuck, does not start downloading Lumion or displays an error message, please go through the following checklist:
  • Double check that you have only copied the characters in the Activation Code from the email, and not spaces or other characters.
       
  • Double check that the Download Manager has write access to the directory it uses (the Windows Desktop is an ideal place to run the Download Manager on).
       
  • Run the Download Manager in a local directory, not on a network drive.
       
  • Make sure you have administrator privileges when you run the Download Manager (Right-click on the Download Manager -> Run as Administrator).
       
  • Please also make sure that the Download Manager is allowed to access the internet and that no firewall, router, anti-virus or security software is blocking the download.
       
  • Make sure that the Download Manager is allowed to access product-download-storage.lumion3d.net via port 80 (HTTP) in your firewall and anti-virus software.
       
  • Reset Windows Internet Options settings, even if you don't use Internet Explorer.
    a) Windows 7:
    - Open Internet Explorer.
    - Tools (Gear button) -> Internet Options.
    - Advanced tab -> Reset Internet Explorer Settings -> Reset...
    - Restart the Download Manager.

    b) Windows 8.x and 10:
    - Open the Control Panel via the Windows Start button:
    - Select Internet Options (Properties)
    - Select Advanced tab -> Reset Internet Explorer Settings -> Reset...
    - Restart the Download Manager.
       
  • Make sure you have at least 20Gb free disk space on the drive you are downloading Lumion to.
       
If it still isn't working it means that the security settings are so strict that the Download Manager can't complete the operation. If so, we recommend that you download the installation files on a network with less restrictive security settings (for example at home), and then transfer the installation files to your office.

If this is not an option for you, please request help on the Lumion Support Center.
 
   



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