Author Topic: why doesn't work the program?  (Read 7079 times)

romanxs85

    Reputation: 1
why doesn't work the program?
« on: May 14, 2012, 06:04:43 pm »
May 14, 2012, 06:04:43 pm
I download the free version of Lumion and it doesn't work correctly, when I run the program works fine, when I try to select one scene, it don't works

Re: why doesn't work the program?
« Reply #1 on: May 14, 2012, 06:15:17 pm »
May 14, 2012, 06:15:17 pm
Hi romanxs85, please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card and hardware you are using.


romanxs85

    Reputation: 1
Re: why doesn't work the program?
« Reply #2 on: May 16, 2012, 06:59:02 pm »
May 16, 2012, 06:59:02 pm
Here you go!

Thanks for your help!

Re: why doesn't work the program?
« Reply #3 on: May 16, 2012, 07:28:03 pm »
May 16, 2012, 07:28:03 pm
Thanks, unfortunately your Dell Inspiron N5110 laptop only has an integrated Intel HD graphics card which isn't powerful enough to run Lumion:

http://lumion3d.com/forum/f-a-q/lumion-2-minimum-hardware-requirements/

romanxs85

    Reputation: 1
Re: why doesn't work the program?
« Reply #4 on: May 16, 2012, 07:55:16 pm »
May 16, 2012, 07:55:16 pm
Thank you :(

Mostafa Salim

    Reputation: 0
Re: why doesn't work the program?
« Reply #5 on: November 04, 2012, 02:35:14 am »
November 04, 2012, 02:35:14 am
The same problem here with me, the driver suddenly stops after I choose a scene, while my laptop  is new one which has 8GB Ram, 64 Bit, Intel Core i7, and Nvidia Geforce..... Please I want to know what's the solution ??!!

Re: why doesn't work the program?
« Reply #6 on: November 04, 2012, 11:06:16 am »
November 04, 2012, 11:06:16 am

Your DX report indicates you are running the laptop with the Intel(R) HD Graphics Family ie the onboard GPU and you need to switch to the NVidia GPU

See this topic: Crash/Driver crash/Blue screen/"Not the same" error on laptop PCs

"NVIDIA CARDS:
Please check the specifications of your laptop to find out if it uses power-saving Optimus technology, ie, 2 graphics cards: a fast Nvidia card for 3D applications and a slow Intel card for word processing, web browsing etc.

The laptop will try to use the Intel HD card for Lumion by default, but this will cause a crash/bluescreen. The solution is to specify that Lumion should use the fast Nvidia card via the Nvidia control panel:
http://lumion3d.com/forum/index.php?topic=943.msg12748#msg12748"

HTH

--------------------------------------------------------------
Facebook: LumionNZ

Mostafa Salim

    Reputation: 0
Re: why doesn't work the program?
« Reply #7 on: November 04, 2012, 02:25:05 pm »
November 04, 2012, 02:25:05 pm
It Worked for me, Thank you so much for your support :)

Festim

    Reputation: 0
Re: why doesn't work the program?
« Reply #8 on: July 13, 2014, 03:46:57 am »
July 13, 2014, 03:46:57 am
I have a problem with my laptop, I installed Lumion Pro 3.0.1 but when I ask for background.. there comes a black colour to my monitor.. My laptop is HP- Pavilion DV6.. here are my laptop performances.. I'm a beginner


------------------
System Information
------------------
Time of this report: 7/13/2014, 03:39:51
       Machine name: FESTIM-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: Albanian (Regional Setting: Albanian)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion dv6 Notebook PC
               BIOS: InsydeH2O Version 03.60.48F.1B
          Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
             Memory: 8192MB RAM
Available OS Memory: 8140MB RAM
          Page File: 3997MB used, 12280MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics Family
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_185E103C&REV_09
     Display Memory: 4095 MB
   Dedicated Memory: 2090 MB
      Shared Memory: 2005 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC315A
        Native Mode: 1366 x 768(p) (59.987Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2476 (English)
     Driver Version: 8.882.2.3000
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/9/2011 18:32:00, 8311808 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-4256-11CF-CF77-5438B7C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0116
          SubSys ID: 0x185E103C
        Revision ID: 0x0009

Re: why doesn't work the program?
« Reply #9 on: July 13, 2014, 05:21:03 am »
July 13, 2014, 05:21:03 am
Hi

Replied also in other topic.

Please upgrade Lumion to the latest version 3.2.1.

Would you please add your Lumion 3 license key to your forum Account (click here, scroll to the bottom and enter your license number).

Please check which GPU is being used for Lumion.  Details in this topic: Crash/Driver crash/Blue screen/"Not the same" error on laptop PCs.

tdrenth

    Reputation: 0
Re: why doesn't work the program?
« Reply #10 on: February 22, 2015, 12:48:09 pm »
February 22, 2015, 12:48:09 pm
Hi,

I'm a student and I want to try Lumion, so I downloaded the free version from the site.

When I open the program, after a few seconds the video freezes and says the program stopped working.

I've got a macbook from last year, here are the specs:

 Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
           Language: English (Regional Setting: English)
System Manufacturer: Apple Inc.
       System Model: MacBookPro9,2
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz (4 CPUs), ~2.9GHz
             Memory: 8192MB RAM
Available OS Memory: 8098MB RAM
          Page File: 4426MB used, 11768MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11

 Card name: Intel(R) HD Graphics 4000
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
     Display Memory: 1696 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1632 MB


Do i need another graphic memory card - will that solve the problem?

If so, which one would you suggest?

Or do I need to buy a new computer?

Thanks!

Re: why doesn't work the program?
« Reply #11 on: February 22, 2015, 05:01:56 pm »
February 22, 2015, 05:01:56 pm
Do i need another graphic memory card - will that solve the problem?

If so, which one would you suggest?

Or do I need to buy a new computer?

Hi tdrenth, welcome to the forum.

Unfortunately Lumion does not work with Intel HD cards as they're too slow.

To my knowledge, you can't upgrade graphics cards in MacBooks, so you'd need to invest in a PC with a much better graphics card.

Please read this post for more information.