Author Topic: Problem downloading Ultimate upgrade and Registering License  (Read 1052 times)

richdv

    Reputation: 2
June 27, 2011, 06:20:16 pm
Our company recently purchased the upgrade from Basic to Ultimate Version. Following the instruction on your email for the upgrade, there is no prompt to input Ultimate upgrade license? I've attached the error page I get when I try to upload the upgrade to Ultimate..

Re: Problem downloading Ultimate upgrade and Registering License
« Reply #1 on: June 27, 2011, 08:40:04 pm »
June 27, 2011, 08:40:04 pm
Thanks for attaching the 404 error pag but what we really need is the address of that page. Can you post the link you received?

richdv

    Reputation: 2
Re: Problem downloading Ultimate upgrade and Registering License
« Reply #2 on: June 27, 2011, 10:11:11 pm »
June 27, 2011, 10:11:11 pm
Here's the location that the link takes me to and I get the error.

http://lumion3d.com/Upgrade%20from%20Basic%20to%20Ultimate/

Thanks

Re: Problem downloading Ultimate upgrade and Registering License
« Reply #3 on: June 27, 2011, 10:47:51 pm »
June 27, 2011, 10:47:51 pm
Looks like a problem occurred. I fixed it for you. If you start Lumion SP2 you automatically have all Ultimate features enabled now.

richdv

    Reputation: 2
Re: Problem downloading Ultimate upgrade and Registering License
« Reply #4 on: June 28, 2011, 01:28:11 pm »
June 28, 2011, 01:28:11 pm
I opened the program, and it's still the Basic version? If I try to go to the download the upgrade to Ultimate it does not let me in, I get a Stack overflow at line: 12 error?

richdv

    Reputation: 2
Re: Problem downloading Ultimate upgrade and Registering License
« Reply #5 on: June 28, 2011, 05:14:39 pm »
June 28, 2011, 05:14:39 pm
Problem fixed, I de-activated the basic version and it loaded the Ultimate version.