This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.

Author Topic: Problem downloading Ultimate upgrade and Registering License  (Read 2631 times)

Member3143

    Reputation: 2
June 27, 2011, 06:20:16 pm
Our company recently purchased the upgrade from Basic to Ultimate Version. Following the instruction on your email for the upgrade, there is no prompt to input Ultimate upgrade license? I've attached the error page I get when I try to upload the upgrade to Ultimate..

Re: Problem downloading Ultimate upgrade and Registering License
« Reply #1 on: June 27, 2011, 08:40:04 pm »
June 27, 2011, 08:40:04 pm
Thanks for attaching the 404 error pag but what we really need is the address of that page. Can you post the link you received?

Member3143

    Reputation: 2
Re: Problem downloading Ultimate upgrade and Registering License
« Reply #2 on: June 27, 2011, 10:11:11 pm »
June 27, 2011, 10:11:11 pm
Here's the location that the link takes me to and I get the error.

http://lumion3d.com/Upgrade%20from%20Basic%20to%20Ultimate/

Thanks

Re: Problem downloading Ultimate upgrade and Registering License
« Reply #3 on: June 27, 2011, 10:47:51 pm »
June 27, 2011, 10:47:51 pm
Looks like a problem occurred. I fixed it for you. If you start Lumion SP2 you automatically have all Ultimate features enabled now.

Member3143

    Reputation: 2
Re: Problem downloading Ultimate upgrade and Registering License
« Reply #4 on: June 28, 2011, 01:28:11 pm »
June 28, 2011, 01:28:11 pm
I opened the program, and it's still the Basic version? If I try to go to the download the upgrade to Ultimate it does not let me in, I get a Stack overflow at line: 12 error?

Member3143

    Reputation: 2
Re: Problem downloading Ultimate upgrade and Registering License
« Reply #5 on: June 28, 2011, 05:14:39 pm »
June 28, 2011, 05:14:39 pm
Problem fixed, I de-activated the basic version and it loaded the Ultimate version.