Author Topic: Lumion Ultimate reverted to Luion Educational  (Read 1318 times)

Esterline

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Lumion Ultimate reverted to Luion Educational
« on: July 09, 2012, 10:14:42 pm »
July 09, 2012, 10:14:42 pm
 Hi there I'm an original Lumion basic purchaser, ugraded to Ulitimate and now for some reason, my ultimate has been changed to educational version.

Need to get my ultimate Version back ASAP Please help..... Thanks


Rashad

Re: Lumion Ultimate reverted to Luion Educational
« Reply #1 on: July 10, 2012, 10:18:26 am »
July 10, 2012, 10:18:26 am
Hi Rashad, please delete myLumion.ppp in the following folder, restart Lumion and then try to activate it again:

C:\Users\Username\Documents\Lumion 2

Esterline

    Reputation: 0
Re: Lumion Ultimate reverted to Luion Educational
« Reply #2 on: July 10, 2012, 02:59:11 pm »
July 10, 2012, 02:59:11 pm
Hi Rashad, please delete myLumion.ppp in the following folder, restart Lumion and then try to activate it again:

C:\Users\Username\Documents\Lumion 2

Tried that, still No luck though Morten .Any other  options ?
The licence still reads educational even after deleting the ppp file and re-activiating.

I will try again later  Thanks for any further help

Rashad

Re: Lumion Ultimate reverted to Luion Educational
« Reply #3 on: July 10, 2012, 06:38:14 pm »
July 10, 2012, 06:38:14 pm
Hi Rashad, I can't activate Lumion at the moment - apparently, they're doing some maintenance at the moment:
http://lumion3d.com/maintainance

Apologies for the inconvenience this is causing - I hope it will be sorted out very soon, so we can activate Lumion again!

I will forward your post to Remko, so he can investigate why your license seems to be stuck - it could be related to the maintenance they're doing.

Re: Lumion Ultimate reverted to Luion Educational
« Reply #4 on: July 10, 2012, 07:02:01 pm »
July 10, 2012, 07:02:01 pm
This is just to let you know that I am able to activate Lumion again, so it looks like they have finished the maintenance.

Can you try to activate your license again please?

Re: Lumion Ultimate reverted to Luion Educational
« Reply #5 on: July 10, 2012, 08:43:01 pm »
July 10, 2012, 08:43:01 pm
This is just to let you know that I am able to activate Lumion again, so it looks like they have finished the maintenance.

Can you try to activate your license again please?

The maintainance is going slower than we wanted but the good news is activation, forum and all other features are up and running.

Later today we expect all features to be restored. In the mean while some short periods of 2-3 minutes may occur where you cannot activate Lumion. After this period you can activate again and Lumion will remain usable all the time. Only one initial activation is required for Lumion to run.

Esterline

    Reputation: 0
Re: Lumion Ultimate reverted to Luion Educational
« Reply #6 on: July 10, 2012, 11:43:22 pm »
July 10, 2012, 11:43:22 pm
This is just to let you know that I am able to activate Lumion again, so it looks like they have finished the maintenance.

Can you try to activate your license again please?


All is working just fine now... thank you, Morten and Remko

Re: Lumion Ultimate reverted to Luion Educational
« Reply #7 on: July 11, 2012, 10:53:31 am »
July 11, 2012, 10:53:31 am
Pheew, good to hear that and sorry about the inconvenience.