Author Topic: License issue  (Read 846 times)

FabioHFernandes

    Reputation: 7
License issue
« on: February 15, 2012, 03:09:33 pm »
February 15, 2012, 03:09:33 pm
Greetings,

Yesterday, i´ve purchased  a new license to upgrade my account to Lumion 2.0 Ultimate... something went wrong with the webpage system, and i´ve paid two different licenses... one to upgrade from Lumion 1.0 with two plugins to Lumion 2.0 with two plugins, and one upgrade from Lumion 1.0 with two plugins to Lumion 2.0 Ultimate.

I´ve sent a email to Corine to fix that (and suspend the transaction relative to the upgrade to Lumion 2.0 with two plugins, it´s the Ultimate version that we want) before the credit card proceed with the charging, but i did not received yet, any news regarding this issue.

I need some help here, so that we wont have to pay twice for the same Lumion license.

Just to clarify, we want to upgrade to Lumion 2.0 Ultimate, not with just two plugins.

Thank you in advance.

Fábio

Re: License issue
« Reply #1 on: February 15, 2012, 03:34:16 pm »
February 15, 2012, 03:34:16 pm
Greetings,

Yesterday, i´ve purchased  a new license to upgrade my account to Lumion 2.0 Ultimate... something went wrong with the webpage system, and i´ve paid two different licenses... one to upgrade from Lumion 1.0 with two plugins to Lumion 2.0 with two plugins, and one upgrade from Lumion 1.0 with two plugins to Lumion 2.0 Ultimate.

I´ve sent a email to Corine to fix that (and suspend the transaction relative to the upgrade to Lumion 2.0 with two plugins, it´s the Ultimate version that we want) before the credit card proceed with the charging, but i did not received yet, any news regarding this issue.

I need some help here, so that we wont have to pay twice for the same Lumion license.

Just to clarify, we want to upgrade to Lumion 2.0 Ultimate, not with just two plugins.

Thank you in advance.

Fábio

Corine notified me about this matter this morning. She will get back to you to solve it as soon as she can.

Arthur

FabioHFernandes

    Reputation: 7
Re: License issue
« Reply #2 on: February 15, 2012, 04:33:34 pm »
February 15, 2012, 04:33:34 pm
Thanks a lot Arthur!!

Fabio