Author Topic: Hard work buying Lumion!!!  (Read 1163 times)

blendman

    Reputation: 26
Hard work buying Lumion!!!
« on: September 12, 2011, 11:09:28 am »
September 12, 2011, 11:09:28 am

Hi there,

I'm finding it hard work to purchase Lumion.  For starters last Thursday I did my Visa transaction three times - only to find it had been denied.  I went to my bank and had two people confirm nothing stopping my transaction - creditcard is fine - try again.  Saturday - tried again - no luck so went through PalPay, only to have a message saying checking and will provide a code in 2-3 days time...! but still no sign that I've purchased!!!!!????

I'm wondering whether this is meant to be, or just a bad omen, and just give up!!

am I the only one to have this trouble...?

ilwedritschel

    Reputation: 13
Re: Hard work buying Lumion!!!
« Reply #1 on: September 12, 2011, 11:33:10 am »
September 12, 2011, 11:33:10 am
no you are not alone.

y had the same trouble with avantgate.
after 5 days or so i call with avantgate, to stop buying lumion.
5 minits later i get the code for the lumions.

blendman

    Reputation: 26
Re: Hard work buying Lumion!!!
« Reply #2 on: September 12, 2011, 11:39:41 am »
September 12, 2011, 11:39:41 am
So are you suggesting I ring Avangate and ask them to stop the order???  As far as the transaction is concerned, they still haven't accepted it, so how can I cancell???

See3D.be

    Reputation: 16
Re: Hard work buying Lumion!!!
« Reply #3 on: September 12, 2011, 11:47:26 am »
September 12, 2011, 11:47:26 am
If the payment transaction is completed you get the code send out directly.
So it more a payment/creditcard/bank issue then Lumion sales it self.


blendman

    Reputation: 26
Re: Hard work buying Lumion!!!
« Reply #4 on: September 12, 2011, 11:48:48 am »
September 12, 2011, 11:48:48 am
My bank has made it very clear, it is not my credit card.


blendman

    Reputation: 26
Re: Hard work buying Lumion!!!
« Reply #6 on: September 12, 2011, 12:10:08 pm »
September 12, 2011, 12:10:08 pm


Thanks Arthur, I will now do.

Re: Hard work buying Lumion!!!
« Reply #7 on: September 12, 2011, 12:13:40 pm »
September 12, 2011, 12:13:40 pm
FYI your name is not in the order database of Avantgate so I think the order did not come through. Like Arthur said, we advise you to send us an email so we can make sure this is handled properly.

blendman

    Reputation: 26
Re: Hard work buying Lumion!!!
« Reply #8 on: September 12, 2011, 12:26:19 pm »
September 12, 2011, 12:26:19 pm
I've just sent an e-mail to your sales department.  Many thanks to you for your kind help.