Author Topic: Activating plugins  (Read 2875 times)

dsmelcer1234

    Reputation: 3
Activating plugins
« on: July 17, 2011, 03:55:26 am »
July 17, 2011, 03:55:26 am
I bought 2000 credits, entered the voucher, & activated the plugins. I restarted lumion and nothing changes, and the settings still show the red dot. I tried to deactivate/reactivate the license but the button does nothing. I'm sure its something stupid simple but I have no manual.



dsmelcer1234

    Reputation: 3
Re: Activating plugins
« Reply #1 on: July 17, 2011, 02:09:25 pm »
July 17, 2011, 02:09:25 pm
I have a few more questions, that I will post here as not to clutter up the forum.

1. Is there not a 64 bit version of build 2? I was never given a choice when I downloaded or installed.

2. When I was evaluating the demo and watched tutorials, when moving objects, an icon appears with each object letting you rotate/move/ or vertical move without having to switch functions back and forth. In my version there is only a dot, and I have to switch to the specific function I want to do then click the dot. Do have an old/gimped  version installed?

See3D.be

    Reputation: 16
Re: Activating plugins
« Reply #2 on: July 17, 2011, 02:30:31 pm »
July 17, 2011, 02:30:31 pm
2. no in the video tutorials is the old system, in SP2 it changed

dsmelcer1234

    Reputation: 3
Re: Activating plugins
« Reply #3 on: July 17, 2011, 03:58:50 pm »
July 17, 2011, 03:58:50 pm
OK, thanks. But why did they opt to make the interface less intuitive? Its annoying to go back and forth from the menu to the object for simple function changes like rotate.

Still waiting for my plugins to activate. I guess I was supposed to call them to "flip the switch" to make my plugins activate? Or maybe there servers are down? And where is the SP2B2 64 Bit version? Is it 32 bit only?

Lars

    Reputation: 12
Re: Activating plugins
« Reply #4 on: July 17, 2011, 04:52:46 pm »
July 17, 2011, 04:52:46 pm
I agree with Topicstarter, the new selection and action method is much less intuitive then the previous one.
First you could place a person and move/rotate it very quickly.
Maybe it's good for the Lumion team to re-evaluate this.

RAD

    Reputation: 32
Re: Activating plugins
« Reply #5 on: July 17, 2011, 04:56:32 pm »
July 17, 2011, 04:56:32 pm
I agree with Topicstarter, the new seelction and action method is much less intuitive then the previous one.
First you could place a person and move/rotate it very quickly.
Maybe it's good for the Lumion team to re-evaluate this.

agree - i liked it better when everything was in one place instead of having to go back and forth on the screen - but I am guessing the previous method got cluttered up when there were a lot of items in one small area.

dsmelcer1234

    Reputation: 3
Re: Activating plugins
« Reply #6 on: July 17, 2011, 05:08:54 pm »
July 17, 2011, 05:08:54 pm
I was thinking of some type of radial flyout menu when you hover over the dot. But any way, I still need help from whom ever can help me about activating my plugins!!

stucki

    Reputation: 32
Re: Activating plugins
« Reply #7 on: July 17, 2011, 05:09:25 pm »
July 17, 2011, 05:09:25 pm
some keyboard shortcuts for moving, rotation, scaling etc. could be very useful !

RAD

    Reputation: 32
Re: Activating plugins
« Reply #8 on: July 17, 2011, 05:14:16 pm »
July 17, 2011, 05:14:16 pm
I like keyboard shortcuts - best way for speed imho.

Perhaps a splash screen under the help button with a keyboard image labeled with all keyboard shortcuts might be nice too.

dsmelcer1234

    Reputation: 3
Re: Activating plugins
« Reply #9 on: July 17, 2011, 08:04:22 pm »
July 17, 2011, 08:04:22 pm
Back on topic, Sorry to be repetitive. I was hoping to get some help soon because I could use the plugins I purchased on a project which I need ready soon.

To Recap:

1. I purchased 2 - 1000 credit vouchers and applied it to my account. I activated the 2 plugins I wanted and they are showing on my account. The last screen of the activation process gave instructions about doing something in the Lumion Settings Panel like "refresh" or "reload" but I closed InternetExporer thinking that this should be easy and I can't remember what it said. Can any one confirm the process? Pressing the "deactivate" button in Lumion does nothing on my screen (This is probably broke on my computer). I restarted lumion, restarted my computer, uninstalled/re-installed lumion. Pressed every button in my 'Customer Area' and in the settings menu within Lumion. The plugins remain unusable and is showing a red dot by the icon. Can any one tell me that its definitely not a simple step I am missing on my end?

2. Is there not a 64 Bit download for the standard "Service Pack 2 Build 2." I only have one option to download the 32 version in my "Customer Area" Screen. If someone can confirm either that it does not exist, or there is something wrong with my "Updates & Downloads" section, that would be awesome.

Thank you for your speedy support.

RAD

    Reputation: 32
Re: Activating plugins
« Reply #10 on: July 17, 2011, 08:18:02 pm »
July 17, 2011, 08:18:02 pm
I also only show the 32-bit version available for download.
No 64-Bit version viewable from my area either.

rfox

    Reputation: 3
Re: Activating plugins
« Reply #11 on: July 17, 2011, 08:21:29 pm »
July 17, 2011, 08:21:29 pm
Yeap, ditto

dsmelcer1234

    Reputation: 3
Re: Activating plugins
« Reply #12 on: July 18, 2011, 06:53:47 pm »
July 18, 2011, 06:53:47 pm
OK I got them activated. I got it to work by uninstalling, Delete Lumion Folder in My documents, running CCleaner and deleteing any trace of lumion out of the registry, then re-install and it worked. Still don't know why my deactivate button does nothing though.

Re: Activating plugins
« Reply #13 on: July 19, 2011, 01:29:40 pm »
July 19, 2011, 01:29:40 pm
OK I got them activated no thanks to Support. I got it to work by uninstalling, Delete Lumion Folder in My documents, running CCleaner and deleteing any trace of lumion out of the registry, then re-install and it worked. Still don't know why my deactivate button does nothing though.

Could be an issue with user rights. We write into mydocuments folder so if that folder is blocked in some way or by a virusscanner all our efforts fail.

Re: Activating plugins
« Reply #14 on: July 19, 2011, 01:32:09 pm »
July 19, 2011, 01:32:09 pm
We are putting the finishing touches on a new release which has a unified installer so you don't need to worry which version you need. On 64 bit OS it automatically installs the 64 bit version.

We had many confused customers who had no clue which version to download so from now on we will just offer a single version which is the best version and works for everyone.

I'm sorry we were not able to resolve the issue for you sooner but I'm happy it works now.
We're always available by phone within office hours but maybe you had some bad luck with your call.

The best way to get support to send an email. It's better than voicemail anyways. Usually you get a reply within a few minutes or 24 hours (in weekends it might take a bit longer). I personally answered several emails yesterday so too bad your question did not land in my inbox. We have some people on holidays now so maybe it takes a bit longer now for an email to be forwarded and land into the right inbox.