August 13, 2017, 02:33:33 am
OK, thanks for the update and sending the details.
I do not see any photo ID image as Morten mentioned, please send that as well.
It is not a known issue with the web form. Please wait for our web manager to investigate the problem. He is currently away for the weekend, so will not be able to reply until Monday EU+1 time earliest.
Thanks for your interest in Lumion. In the meantime, if you need to start learning how to use Lumion, then there is the Free version (reduced features and content compared to the Student version), see Try link top of page to get you started.